Client Overview

The client is a real estate company based in the Abu dhabi strengthened with besthome construction team facilitating stress-free home ownership. The team assiststhe end customers throughout the entire process, from inquiry to deal closure. The property giant grew in popularity because of its excellent interest in removing the hassles of home ownership.

The realtor make it simple to sell homes, get pre-qualified for a mortgage in minutes, and unlock purchasing power. The real estate team exclude the time-consuming procedures associated with title insurance, escrow, and closing. The team can assist in the search, buy, and maintenance of a home, as well as the processing of documentation on demand.

Challenges Solution and Benefits

Challenges

When it comes to Real estate companies maintaining a constant contact with their ground staff plays an essential role in making the internal process smooth and simple. Because of the dynamic nature of real estate, every business requires more than just software installed on a server. The requirement for any software addition to be functional in a multi-asset-based environment is unquestionable.

One such difficult task is integrating with third-party service providers such as a multi-functional Salesforce Field Service. The team intended to approach the challenge in stages such as development, deployment, integration testing and QA, and reporting.

Agent productivity is hampered by the creation and management of work orders for field service operations. It is also a challenge to ensure that these work orders are routed to the appropriate resource within the time frame specified for real-time response. The challenge was to implement a platform that can supercharge agents' productivity, followed by an experienced team that helps to finance and sell a current home.

Solution

In a client-server environment, Oaktree software implemented a self-scheduling portal using the Service Cloud's standard configurations. Successfully assisted clients in managing field service operations and coordinating them with the existing installed software.
In order to schedule appointments, time slots were assigned depending on their availability within a specific service zone. Every appointment was assigned automatically and according to the local business hours. Later, regardless of the various users, these appointments were mapped to an existing account or contact where they already exist.

Salesforce Service cloud deployment was made to improve agent workspace, and omnichannel routing was implemented to facilitate order tracking for home purchasers. The field service mobile app was customised by the developers to support a productive field workforce focused on real estate.
With so many objects, user roles, settings & functions, and cases contained within the software modules, it became a comprehensive business platform with numerous Salesforce cloud capabilities that could be accessed on mobile devices and other digital screens. The ERP system operations within the live environment were connected with end-to-end flow and support amongst customer teams.

Benefit

With automated workflows, the company started to track and update property appreciation in real time.

Build and personalised conversations with ground staff across business geographies, and ensure access to home construction collaterals.

Monitor income, cash flow stability, tax advantages, and the specifics of each construction separately.

Manage home-lead inquiries efficiently and accurately to streamline and automate your business processes.

Because the inspection results and analysis on the field were now available, accurate identification, allocation, and analysis of work orders were now possible.

Hire Industry's Best Software developers in India

Achieve the best access to professional and skilled software developers in Bangalore, Delhi, and Mumbai India that empowers you to create systematic and streamlined custom software solutions for your company, agency, or start-up. At Oaktree software, we understand how critical it is for you to hire a trustworthy software development team that keeps the capabilities to fulfill your business objectives.

As a result, we carefully hire proficient in India that holds a thorough expertise in working with the latest software development technologies and ensure to add value to your team. For over 10+ years, we have been offering software and app development solutions to organizations of any size and industry.

If you're looking for a reliable and cost-effective way to hire an experienced and best software engineering team in India on an hourly, part-time, or Monthly basis, then relying on us can turn out to be business changing decision ever.

Save 70% on development cost
Fast On-boarding
Easy scale up and Scale down
Proficiency on advance technologies
Agile development process

Case Study

Quick, Connected and systematic Conversations are empowered with Salesforce Service Cloud integration

Client Overview