Field Service Lightning is intended to provide your agents, dispatchers, and mobile employees with all of the information and resources they need to provide the best possible customer service. We offer you the hassle-free integration of Salesforce field service lightning that enables your employees or team to deliver an unforgettable customer experience.
With Field Service Lightning, you can provide your employees the capability of providing on-demand services as well as access to unified real-time customer data.
We offer the Field Service Lightning integration with Salesforce as an extension to the Salesforce Service Cloud. Our certified Salesforce Field Lightning experts perform to make Field Service Lightning easier and smoother for you, allowing you to improve customer satisfaction.
It increases field employee productivity, automates appointment scheduling, achieves real-time visibility into every operation, and manages dispatchers, alerts, and technicians. Furthermore, it keeps customers' information up to date and relevant to work orders optimizes mobile workforce allocation and resolves field service calls quickly.
It can be tuned to book appointments instantly through Lightning Console, and it automatically assigns appointments to the appropriate mobile employee based on time, location, and skills. In addition, our research crew scheduling supports the management of crews in order to achieve a fast-changing field service schedule. It speeds up and simplifies the scheduling process, allowing crew members to perform together regularly.
The purpose of creating work orders is to effectively and easily track any work that occurs in the field. We can integrate work orders with assets, accounts, contacts, cases, service contracts, and entitlements in /wp-content/themes/twentytwentyone-child. At oaktree, we enable burden down our customer task by allowing their supervisors and managers to schedule, organize, and send work orders to their teams at any time and from any location.
Our team offers excellent services through which you can smartly take care of the inventory tasks in your field service operation. Inventory tracking enables people to select orders in real-time, improving inventory accuracy by reducing errors.
It simplifies the identification of /wp-content/themes/twentytwentyone-child/assets parts in need of repair. Using Advanced Assets, you can help customers track their products and leverage asset hierarchy to track products with multiple parts in a single view. We provide Field service in such a way that it handles asset installation, movement, and decommissioning for users.
A mobile app provides mobile employees with access to work orders and other information needed to complete a service order or field activities. The info can be accessed offline for both Android and iOS, and it also provides access to field reports. Views, home screen, fields, and forms are among the customizable elements in the Field Service app.
The Dispatcher Console manages mobile operations, schedules bulk jobs with a single click, monitors alerts for issues that require action, and tracks and monitors mobile employees in real-time.
We provide service reports that display fields from relevant objects such as service appointments, work order line items, and work orders. It delivers service reports relevant to work orders to customers' inboxes.
We collaborate Field Service with Salesforce Community Cloud as well as Service Cloud via an online community that keeps partners, customers, and contractors up to date on field services with the help of Salesforce communities.
Oaktree offers service contracts that aid in the tracking of customer support agreements and maintenance plans for specific /wp-content/themes/twentytwentyone-child/assets that aid in the consideration of maintenance visits for mass-generated work orders.
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