The client is a global provider of information technology solutions, services, devices, and hardware to health care organisations in worldwide. As a pioneer in information and EHR technologies in the healthcare industry, they aid in the global connection of people to information and systems.
The sales representatives distributed outdated quotes as a result of their reliance on manual processes.
Information maintenance for many goods is challenging, which causes mistakes and delays in proposal creation.
The main issues slowing down the quotation process were found to be several reviews and approvals.
A more advanced and adaptable CPQ platform was necessary due to the growing complexity of product offerings.
Speeded up the Sales Cycle: The CPQ solution allowed the sales team to quickly generate competitive quotes and close deals.
Improved Deal Size: By bundling and defining product rules, sales reps can easily upsell products.
Faster Sales Process: Error reduction aided in a faster sales process with central data access.
Flexibility: Complex rules were automated and made available to the team quickly, ensuring a high-quality customer experience.
Improved Customer Experience: By streamlining products and contract terms, they were able to provide a faster turnaround and a better customer experience.
2 years followed by Maintenance and future upgrades
Business analyst, Project manager, UI/UX designer, Front end developer, Back end developer(2), Testers and Salesforce technician, developer, and consultant