As hotels have a lot of travelers coming and going all the time, it's critical to have a system in place to keep track of that information. Hotel owners and managers can utilize a Salesforce-based booking system to make reservations, track and update extended guest stays, and keep track of check-ins and check-outs in a very organized way

Rent, vacancies, staff requests, and online payments from guests should all be kept track of with this feature. It also assists property owners in keeping track of past-due rents, vacant properties that need to be listed, and what maintenance has to be done, where, and when.

This feature enables customers to book online directly through the portal rather than calling customer service teams. Furthermore, they will be updated about the booking, and the system will not allow an accidental double-booking or booking of a property or room that is otherwise unavailable.

They can email or SMS special deals and pricing to customers and stay in touch with them by combining the power of Salesforce's marketing automation features. Even they can send customer satisfaction surveys and other forms of communication.

The system comes in handy here to manage the various elements of the hotel staff. It handles housekeeping activities and tasks can be easily delegated. The hotel managers will be able to keep track of all internal interactions in this manner. Managers can enter information about salaries, vacations, sick leaves, employees' days off, and distribute shifts into the database and review it as needed.

This functionality is responsible for managing the hotel's overall operation, which includes reports on staff performance, guest information, data delivered by the custom hotel property management system, and much more.Automated Revenue management reports that come in handy enable the monitoring of the overall financial situation and the implementation of appropriate measures to increase profits.

This section is dedicated to managing customer relationships in a way that leaves them satisfied and encourages them to prefer to book a hotel in the future. It not only manages customer relationships, but it also maintains and manages customer data, allowing hotels to better serve them. Personalized customer experiences can be provided to guests in order to serve the entertainment and services tailored to their preferences. A hotel management system built with Salesforce stores all details in one location, making it easy to collect the contact information of the guests, preferred modes of payment, number of rooms booked, total spending, and so on. Hotels can use the system to constantly send updates and information to hotel guests via notifications and confirmations, as well as via emails, SMS, notifications, calls, and alerts.